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In a special called Metro Council meeting tonight about emergency response times in Nashville, the Department of Emergency Communications announced that the text to 911 service is now live in the city of Nashville. Noting that they currently only receive approximately 100 texts per month. If you can’t call, text your emergency to 911. Please remember that prank texting is a crime and is easily traced. In the first message, send the location and type of emergency, and please don’t text and drive. This is a great advancement for those in situations where speaking out loud could place you in danger and for those that are deaf, hard of hearing, or speech impaired.
Wireless customers can now send a text (up to 140 characters) to 9-1-1 in an emergency. Text to 9-1-1 should only be used in an emergency situation when placing a call is not possible: For instance, if the caller is deaf, hard of hearing, speech impaired, or when speaking out loud would put the caller in danger.
If there is an emergency and you are unable to make a call, remember these steps:
- Don’t text and drive
- In the first text message, send the location and type of emergency
- Text in simple words – Send a short text message without abbreviations or slang
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker.